FAQs
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While we understand you want to get your hands on your print as soon as possible, all of our products are made to order with love and care and take a little bit longer to produce and dispatch. We aim to dispatch our unframed prints within 1-3 days, and our mounted and framed prints within 5-7 days. All of our orders are sent via 48 hour tracked for speedy delivery.
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No, all of our products are 2D printed on paper. The 3D element of our prints is purely for visual effect.
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We are always adding new prints to our store but if you have an idea for a location we don’t currently have, we would love to create it for you! Please get in contact by either emailing info@themountainprintcompany.com or fill out the form on our contact page with a description of what you would like and we will get back to you within 2 days with more information about this process.
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Our Spacer Frame is a premium, back mounted, deeply recessed frame option which adds visual depth to our prints. Unlike most frames on the market, we use glass instead of Perspex to offer a truly magnificent way to display and protect your art. Learn more about our frames here.
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Dibond mounting is a premium and contemporary alternative to framing which allows you to hang your art without any visible frame. The print is mounted on to a durable 3mm thick aluminium composite panel and finished with a gloss coating to protect the print. Each print comes with a hidden subframe hanging system, floating your artwork 15mm from the wall. Learn more about our Dibond mounting here.
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In the rare case your product was misprinted or damaged during transit, please send an email to info@themountainprintcompany.com and we will send a replacement print out to you as soon as possible. Please quote your name and order number in the email and include photographs of the damaged print.
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We have a a 30 day return policy on our unframed prints. However our Dibond mounting and Spacer Frame options are bespoke and made to order and are not eligible for returns. If you would like to return your unframed print please send an email to info@themountainprintcompany.com quoting your name and order number and we will provide you with further instructions.
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At this time we only ship to locations in the United Kingdom.
Still have a question?
Fill out the form below or send an email to info@themountainprintcompany.com and we will get back to you as soon as possible.